Sue Watling has 20 years experience of supporting access to digital environments in a range of areas, including Adult and Community Education and Social Services. For the past decade she has worked within higher education and watched with interest the increasing incursion of the Internet and digitisation of learning resources. Currently located in the University of Lincoln’s Centre for Educational Research and Development, she supports the institutional development of inclusive digital content with a particular interest in raising staff and student awareness of digital divides.